We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on github
We are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Agent B leg, etc.) instead of Task Summary that comes with the existing API. However, Webhooks cannot be relied on 100% to accomplish this and some of the GraphQL query types might make it more reliable.
There are two schema queries in particular I am trying to get data from, but am having trouble with:
- AgentActivty: This looks interesting, but I am having trouble using it with the GraphQL queries. Are there samples you can point me to?
- taskLegDetails: I tried using the sample provided here, but it always comes back with zero data while I can get data from "task" and "agentSession".
Any assistance would be appreciated.
