We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets.
Empower Agents by embracing desktop programmability through p...
We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @ developer.webex-cx.com See: https://github.com/CiscoDevNet...
Welcome to the Webex Contact Center developer community!
We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas.
To know more about the Webex Contact Center APIs ...
This is a feature that is still in development and will be released by October 2024.
Please refer to the coming soon section on Webex contact Center -
https://help.webex.com/en-us/article/nv7abhz/What's-new-for-administrators-in-Webex-Contact-Center...
Hi Frederich
There is no need to run a reverse proxy to run the sample. You can still host it on localhost:3000 and setup an auth route to get a token. Change the .env to point to your redirect URI, could be http://localhost:3000/oauth/redirect as lo...
HI Umesh,Please use this example as a reference, video is embedded in the readmethe Login is the regular Webex authentication with CI where form based authentication occursThe login API is the second stephttps://github.com/WebexSamples/webex-contact-...
It was part of the feature launched last yearCustomizable and responsive header in Agent DesktopWith this enhancement, administrators can customize the order, position, and visibility of the widgets and actions in the Agent Desktop header. Agents exp...
Yes, that is the only solution today - Host a custom HTTP REST endpoint to take care of CRM logic that is then accessed by a HTTP Request Flow Element. Customers cannot host these on the WebexCC today. they will need their own hosting, whether pure c...