Are you using an external conference bridge or the BIB on the phone? Also, what is the model phone you are using and what firmware version is it runing? Also, what is the CUCM version?

If you want to keep your IPs the same then DRS is your game. DRS and voicemail can be tricky because of the size of the back and amount of time a back can take. If you are looking for minimum down time, then you would do this:1) Take a backup of seco...

Hi Sergey,Thank you for your question. The upgrade process from 8.6.1 to 8.6.2 is described in detail in the HCS 8.6.2 documentation. Here is a basical outline of the order of operations for such an upgrade:1. Cisco HCS Management Components—Service ...

Hi Mohamad,I think you may have posted in the wrong section. My expertise is in the Hosted Collaboration Solution and other Unified Communication topics. Perhaps you intended to post this elsewhere?Chris Ward

Hi Lisa,Thanks for your question.Yes, you would be allowed to integrate your conferencing solution into your HCS offering. In cases like this where the HCS team has not validated the configuration or tested it in our labs, this type of integration wo...