About stevecrumbaugh

stevecrumbaugh · 01-28-2008

DESCRIPTION:An agent will be on the phone using the only line, and the IPCC will present a call.BACKGROUND:CCM ver 4.0(2a)sr1 (yes we are getting them to upgrade)and IPCCX ver 3.5(3)All Agent Desktops are running XP and the same version of the Agent ...

stevecrumbaugh · 03-28-2007

Does anyone know how the wait times are calculated for IPCC Express? I am currently using 3.5(3) on one cluster and 4.0(4) on another. Apparently the wait time one calls in the script to present the estimated wait time to callers in queue varies from...

stevecrumbaugh · 06-25-2007

On the recording server, what size are the recording files?

stevecrumbaugh · 12-04-2006

Alternate solution: 1) Have as many CTI Ports as you wish to have calls enter the system (all sites).2) Set the number of sessions in the application config screen to the number of calls you wish to go to the first site.3) Create a new queue script, ...

Re: Mobility for Helpdesk CRS users · 05-16-2006

As I understand scripting, the change you propose may only make the calls stuck in queue come back. If they could use desk phones (rather than the 7920) in a location away from their desks, I would suggest extension mobility. I have used EM with agen...

stevecrumbaugh · 01-24-2006

So you set the switch port to use 802.1q/p tagging for the two VLANs with the data VLAN as the native or default VLAN, then unlock the configuration and set the Admin VLAN ID on the phone. I yield to the CCIE. ;D I see it even works when using DHCP....

stevecrumbaugh · 01-23-2006

We have used a variety of Cisco and non-Cisco switches for cost reasons. I would recommend sticking with the Cisco switches. With the lower-end (cheaper) non-Cisco switches, we have not been able to put the Cisco phones into their own VLAN. The 79XX ...

Member Since	‎08-02-2005 09:12 AM
Date Last Visited	‎08-18-2017 03:54 AM
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IPCC Express Agents get calls when on phone

IPCC Express Wait Time Calculation

Re: IPCCX Call Recording Setup

Re: JTAPI Maximum Number of Sessions / Call Overflow

Re: Mobility for Helpdesk CRS users

Re: Non-Cisco PoE Switches

Re: Non-Cisco PoE Switches