Our dashboard gauges indicate we have 43 abandoned calls but the Abandoned Call Detail Activity Report in the CUIC is coming up blank. The dashboard gauge is using the 'calls_abandoned' field as indicated in the screenshot. Also, the Detailed Call by...

When I am logged into Finesse I am unable to select the Phone Book tab in order to select extensions (see attached). I am currently designated as a supervisor and should have the ability to initiate calls from here. I am unable to locate any document...

The number of rows is limited to 10 by default, when we have 30+ agents on one team. I have tried to update the Finesse Admin XML code per some other threads I've seen here but they don't end up working (for whatever reason) Is there a known solution...