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Is there any documentation that shows the number of JTAPI triggers per application that is recommended when deploying a new application based on the amount of load?
We are in the process of testing out the mobile agent features and I have gone through the documentation and setup everything according to the "Mobile Agent Guide for Cisco Unified CC Enterprise & Hosted". The problem I am running into is that each ...
I am running into issues with a 2811 MGCP gateway running a NM-HDA module, I am unable to get the FXS ports (4 onboard) to register. The ports are configured as well as the dial-peers with the "service mgcpapp" command but the devices still don't re...
Is there any documentation with examples on how to configure passing down variables from a call that has been first processed through IP-IVR that someone can point me to I have as of yet found nothing that explains the process end to end? I am tryin...
Is it possible to deploy multiple instances of ICM for multiple customers so that each has a separate webview configuration, CTI OS configuration, etc??
The thing I am wondering is how many JTAPI triggers are required per application on the IP-IVR and how that correlates to the number of DNIS numbers tied to the translation route service created in IPCCE if any and also the other way around. I have ...
This would be for IPCC Enterprise not ICM and I looking at 3-5 customers to start with. What is the difference between IPCC Enterprise and IPCC Hosted? Thank you for the information, this was very helpful.
Basically after doing some more in depth research I came to the same conclusion and after speaking with a Cisco SE he confirmed that CCM does not support the AS5400 under CCM as an MGCP gateway; but it would work for H.323. As I want to keep the env...
