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What is the difference between ICM and IPCC Enterprise ?. This is slightly confusing for me because sometimes ICM is mentioned as part of IPCC product suite. I also saw somewhere that ICM is generally used with TDM PBX/ACD, where as IPCC is generally...
Thanks much,I had one more question along similar lines. What is the difference between Cisco IPCC Enterprise and Cisco Unified Communication Contact? My understanding from the various presentations is that, IPCC Enterprise is deployed at the enterpr...