Hi All, Please suggest your ideas to gain below solution:Within UCCE environment, when a customer is speaking we want to divert the voice media to a third party app. During this time the agent DOES NOT hear what the customer is saying. Once the med...
Hi All, Hope everybody is doing great, We want to invoke UCCE from Azure and insert a call back request into the agent queue, so that the agent can call a customer. Please suggest steps to be proceed to achieve this request. Thank you,
Hi Team,
Hope all are doing great,
We need information and configuration details on call recording solution from call Ringing to call disconnection in contact center environment. We are using third party recording system for all call recording bu...
Hi Friends,
I want to understand simple procedure of making vxml gateway to voice gateway and what are the major things or configuration has to be done on it for suitable work.
Thank you
Hi All,
Hope all are doing great,
We are facing a issue that CRM phone control does not allow any agent to login. Previously we have 7945 phones with same profiles and there is no error but when we installed new model of phones it does not accept ...
Hi All, We are using call setup as mobile agent but verious issues observed and mentioned below:1. Calls are getting on Cisco finesse page but not on mobile phone??2. For incoming ivr msg is being played agents despite of inbound caller??3. Auto disc...
Dear All,We can add some more point as:UCCE: This solution includes TDM ACD/PBX on one or multiple location and based on pure TDM environment.2. In this CVP or IP-IVR both are compatible.3. Does not use VOIP solution.IPCC: This solution works on pure...
Sorry for late response Slavik, Calls are disconnecting after agent picked up. Apart from this help me troubleshooting steps from by debug cmd on voice gateways.Thank you