Arjun Kamble
Level 1
Level 1
Member since ‎05-16-2013
‎04-01-2020

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  • 67 Posts
  • 1 Solutions
  • 49 Helpful votes Given
  • 0 Helpful votes Received
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Hi All, Please suggest your ideas to gain below solution:Within UCCE environment, when a customer is speaking we want to divert the voice media to a third party app.  During this time the agent DOES NOT hear what the customer is saying.  Once the med...
Hi All, Hope everybody is doing great, We want to invoke UCCE from Azure and insert a call back request into the agent queue, so that the agent can call a customer. Please suggest steps to be proceed to achieve this request.  Thank you,
Hi Team,   Hope all are doing great,   We need information and configuration details on call recording solution from call Ringing to call disconnection in contact center environment. We are using third party recording system for all call recording bu...
Hi Friends,   I want to understand simple procedure of making vxml gateway to voice gateway and what are the major things or configuration has to be done on it for suitable work.     Thank you
Hi All,   Hope all are doing great,  We are facing a issue that CRM phone control does not allow any agent to login. Previously we have 7945 phones with same profiles and there is no error but when we installed new model of phones it does not accept ...
Community Statistics
Member Since ‎05-16-2013 12:47 PM
Date Last Visited ‎04-01-2020 04:53 AM
Posts 67