We have a Webex contact center email channel where we would like to send the email transcript by querying the Webex from Webex connect http request. Please see attached. I am trying to figure out how to dynamically update the token and query Webex su...
I am using the following step in the Webex Connect flow to query the Webex Email channel for email transcript using the contactID, which is working fine as long as the Bearer token is active. After the token expires it stops working. How can I dynami...
I am trying to update the incoming email “Subject” to include the ticket number when the agent replies via agent desktop. I do see my flow changing the email Subject within the flow, but in the agent desktop reply it is still showing the original sub...
We have the email channel working for inbound emails which get routed to helpdesk agent(s). Since the agent and the email initiator are going back and forth via the agent desktop client, looking for a way to send the full email correspondence at the ...
1. End User "fname@company.com" send email to "helpdesk@company.com" for support.2. O365 forwards that email to ServiceNow.3. ServiceNow creates a ticket and send an email to the WebEx Connect forwarding email "ee11111c1f712deab76812389cd3d345@mail-u...
Also, figured out the flow custom variable to pass value from the main email flow to Task Routed flow.Create: Email Flow custom variable (popUpURL) - main flowSet Variable: Please see attachedFrom Task Routed flow - go to Evaluate step:assign var pop...
I managed to create a Global Variable in WxCC and use Set Variable step in the main email flow to assign the value and use the Global Variable in the TaskRouted flow to pop-up the URL when the email gets routed to an agent.
