1. End User "fname@company.com" send email to "helpdesk@company.com" for support.2. O365 forwards that email to ServiceNow.3. ServiceNow creates a ticket and send an email to the WebEx Connect forwarding email "ee11111c1f712deab76812389cd3d345@mail-u...
I am working on a pop-up link for an email channel, when an email comes in, I would like to pass the Subject line of the email to the "TaskRouted" flow where I could use the Subject line content to pop-up a web link. Please Help.
We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.I am trying to figure out a way to do the same in WebExCC using http request.HTTP Request Activity Settings:ht...
Also, figured out the flow custom variable to pass value from the main email flow to Task Routed flow.Create: Email Flow custom variable (popUpURL) - main flowSet Variable: Please see attachedFrom Task Routed flow - go to Evaluate step:assign var pop...
I managed to create a Global Variable in WxCC and use Set Variable step in the main email flow to assign the value and use the Global Variable in the TaskRouted flow to pop-up the URL when the email gets routed to an agent.
Hi,Here goes.... WebEx Contact Center with WebEx Connect for email channel.When the email comes thru the email flow (v.3.2) and when it's gets routed to an agent, it should activate the "TaskRouted" flow, where I could like to use the initial email's...
