We have the email channel working for inbound emails which get routed to helpdesk agent(s). Since the agent and the email initiator are going back and forth via the agent desktop client, looking for a way to send the full email correspondence at the ...

1. End User "fname@company.com" send email to "helpdesk@company.com" for support.2. O365 forwards that email to ServiceNow.3. ServiceNow creates a ticket and send an email to the WebEx Connect forwarding email "ee11111c1f712deab76812389cd3d345@mail-u...

I am working on a pop-up link for an email channel, when an email comes in, I would like to pass the Subject line of the email to the "TaskRouted" flow where I could use the Subject line content to pop-up a web link. Please Help.

We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.I am trying to figure out a way to do the same in WebExCC using http request.HTTP Request Activity Settings:ht...