There are several defects addressed in later ICM releases that you could be seeing. If you have callflows where the IPIVR ultimately redirects the call, the ICM may not be getting the disconnect and attempts to route the call to an agent at some poi...
You're welcome. That info was from the 2.1 Release Notes, not sure what the later documentation covers with regard to that functionality. Could possibly be vague or differ slightly. As I recall the driver for this enhancement was a customer that h...
QoS is not supported for the private network until ICM 7.x. Regardless of whether you are using QoS or IP prioritization you should always have circuit diversity for the public and private networks.
You can. This was introduced way back in version 2.1.Dynamic Audio File SupportIn ISN 2.0, all audio files needed to be specified in the VRU Script Name of the PlayMedia, Menu,GetDigits and GetSpeech micro-applications. ISN 2.1 gives you the capabil...
