Customer has a script that answers the phone, reads an XML file, and then transfers the call to one of several numbers depending on the contents of the XML file.  This works...most of the time.   Customer's environment is configured such that *XXXX is sent to the Unity Connection system (i.e. straight to voicemail).  The UCCX script can transfer calls to voicemail boxes with no problem.   However, if the UCCX script sends the call to a call handler, which then (without playing any prompt) immediately transfers the call based on the calendar schedule, the script fails.  I've tried using call consult transfer and call redirect.  I cannot understand why this is failing.   Any suggestions would be appreciated.  ... View more

Customer is asking to be able to transfer a call that is arriving on a SIP gateway to an outside number, and release the call so it is not hairpinned through the cube.   Is there a way to do this? ... View more

Attempting to log into Finesse on UCCX 11.6(2)SU3 using Chrome version  80.0.3987.100 (Official Build) (64-bit).  NONE of the menus or buttons will work.   I've cleared the cache and the cookies.  No change.  Rebooted UCCX.  No change.   I've seen other notes about some impact of Chrome v80 with IDS, but this system doesn't have that.   Has anyone seen this?   TIA,   Cliff ... View more

Customer has a 2851 router that runs the EZVPN client connected back to a Cisco ASA based EZVPN server.   Tunnel went down today, and everyone claims no configuration changes have been made.  Troubleshooting has narrowed this down to the Server end is rejecting the connection because it will not allow AES-128 with DH Group 2.     It will allow AES-256 with Group 2, or AES-128 with Group 5.   I can find no way to configure the transform set or the group on the EZVPN client.   My questions: 1. Is there a way to do this? 2. If it is because of the router type (2851), is there a later model that will support either by setting or automatically, the above combinations?   TIA,   Cliff ... View more

All the CUCM servers from multiple clusters have IP addresses that start 10.22<something>.   Also have two dialers with very specific ip addresses.   We have two dial peers that are using SIP URI matching on the from field.  The URIs are defined this way:   voice class uri FROMCUCM sip host ^10.22 voice class uri FROMDIALER sip host ipv4:10.222.0.133 host ipv4:10.222.0.5   I would expect that a longer match would take priority.  However, when the dialer is making its calls, all the calls are matching the first URI. The documentation for CUBE doesn't indicate a preference order for choices between SIP URIs when all of them are the same type.  It specifies the order of preference only as via, request, to, from. Withing a type, you can have the following: host   hostname-pattern host   ipv4:   ipv4-address host   ipv6:   ipv6-address host   dns:   dns-address pattern   uri-pattern user-id   username-pattern   the only documented caveat I see is that only one user-id and host combination can appear in a single uri.  Up to 10 ipv4 addresses can appear in a URI class.   How is preference handled within this set? (i.e. why doesn't my more specific URI get matched shown at the top)? ... View more

The folks in the BU roll out a new version of *SOMETHING* in webex, which breaks integrations.  Of course, it's not done so you can easily figure it out.  Stuff just breaks.   So today, my Meet Now button in outlook quit working and takes me to a web page that tells me they did an upgrade (big surprise) and I now must reinstall productivity tools for some reason.   So, I download it and go to install it.  The installer hangs and says it can't find something or something is in use.  Multiple retries don't help.  Eventually you hit cancel and you're presented with Error 2755, which tells you absolutely nothing.   Googling for this error gives some hints, but none apply, and I still have the problem.  Doing some debugging using the logging features of msiexec.exe, I find some errors where it can't find some file.  No kidding.  The file isn't there.  But many of the posts I've seen have been around permissions.     Diagnosis Plugin doesn't work, and no help documents exist.  Error message is cryptic, so your recourse is Cisco TAC. Solution I didn't want to have to open a case, so I tried a few options.  This is what ultimately worked:   On a whim, I launch a command prompt with administrative privileges, and navigate to my downloads folder.  I execute the MSI from the command line (with the administrative privileges now), and BAM....it works.     Not sure why this isn't documented given the number of times I've run into this with Webex, Teams, etc., but thought I'd put this out there.  Maybe now the search engine will pick it up and save some other souls some time they don't have to waste.     ... View more

Customer is migrating from SCCP to SIP phones on CME.     Existing phones have overlay buttons configured.  There does not seem to be feature parity for this on the SIP phones. What's the best way to handle what was a button with 3 dn's overlayed on it on a SIP phone? ... View more

Using UCCX version 11 and have installed Nuance ASR version 11.  It's ASR is registered up and recognized by UCCX.   I'm need to get grammars for some really simple applications.  Basically, numbers (spoken and DTMF) and yes/no.   I cannot find any documentation on where to get this or how to create it.  I have found some old references to Nuance Grammar Builder, but that tool is no where to be found.  I cannot even find a good example of what would work (I've found some grammar examples, but they are so different, I don't know which would actually work).  And while UCCX has some built in grammars, I can't find documentation on what's in them or a way to download them.   Would love to get some suggestions/pointers/etc. on how to handle this.    TIA ... View more

Customer has 2921 running CME on c2900-universalk9-mz.SPA.157-3.M4b.bin   Attempting to bring up CME.  Phone refuses to register.  Have cleared the ITL file, reset to factory defaults, but it simply refuses.  Debugging the TFTP and SIP traces, the only thing I really see is where it does this:   Jul 25 18:31:38.009: TFTP: Looking for SEPAC44F21AA1FF.cnf.xml.sgn Jul 25 18:31:38.013: TFTP: Sending error 1 No such file Jul 25 18:31:41.821: TFTP: Server request for port 57871, socket_id 0x400CA218 for process 170 Jul 25 18:31:41.821: TFTP: read request from host 10.87.4.79(57871) via GigabitEthernet0/2 Jul 25 18:31:41.821: TFTP: Looking for XMLDefault.cnf.xml.sgn Jul 25 18:31:41.821: TFTP: Sending error 1 No such file   Nothing shows up in the CCSIP traces.   Config looks like this:   voice service voip ip address trusted list ipv4 10.87.4.0 255.255.255.0 allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 no supplementary-service sip handle-replaces fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip registrar server expires max 600 min 60 ! ! ! ! voice register global mode cme source-address 10.87.4.133 port 5060 max-dn 100 max-pool 50 load 8961 sip8961.9-2-3-27 load 8831 sip8831.10-3-1SR5-1-NA authenticate register tftp-path flash: create profile sync 0046498713135077 auto-register ! ! voice register dn 10 number 9999 name Daffy Duck ! voice register pool 10 busy-trigger-per-button 2 id mac AC44.F21A.A1E2 type 8831 number 1 dn 10 dtmf-relay sip-kpml codec g711ulaw   I'm banging my head on the wall.  What am I missing?  The phone takes the firmware, but won't register.   ... View more