Customer is having issues with an existing UCCX 12.5 cluster, so we built a new UCCX cluster (12.5.1 SU3 ES06). Replication is up, system seemed to be behaving, it's licensed, etc.   However the fun began when we started trying to put a SAN SSL Tomca...

Customer has a gateway running MGCP.  Gateway has an FXO card in it.   One of the ports has started acting strangely.  Inbound callers to the number just hear ringing.  The phone will ring 3 times and then simply stop.  No forwarding set up on the ph...

This situation drives me absolutely nuts. Got a call from a customer.  Their UCCX server was throwing an error when the script tried to transfer to voicemail.  I cracked open the script, and saw the call redirect.  Debugged it, and sure enough, it wa...

I knew sooner or later I'd run into this, and now I have.  Customer unit within a company already on Webex Calling in Webex Control hub.   Customer is asking about the following: 1. Migrating DIDs that are active in WCH via a customer gateway to Cisc...