You can see the SQL for existing reports by hitting the SQL button at the upper right hand corner of the report when you run it on the screen in CUIC. ... View more

The SQL queries for the existing reports are largely based on stored procedures.  You can use Squirrel SQL or DBeaver to be able to open the stored procedures and see what they are doing (they are often incredibly complex).  Can't create your own stored procedures as the DB access is read only.     The data dictionary (lists all the tables and the relationships between them) is available on CCO in the UCCX documentation.  ... View more

This is what TAC said about the issue:   The ECDSA cert caused issues for Live Data in 11.5(1) and the COP file was more of a stop-gap measure to get its use turned off quickly and easily.  This fix was included in 11.5(1)SU1, at which point the separate COP file for that purpose was no longer needed and removed from cisco.com.  11.6(2) also is not affected, so you should be fine. ... View more

The document link provided on ECDSA certs is good, but the links to the cop file to disable it are broken.  They link to a blank page.  ... View more

There are different versions, but generally they all require some sort of user login.  Most of the ones I have worked with have an application user setup that is used to provide any CTI control that may be required.  The server based versions have CTI ports and CTI route points that they control to provide queueing, parking, and other functionality.  Some of the simplest consoles control the users phone, and provide directory lookup and transfer functionality (along with some phone book/speed dials) that is optimized for an attendant.     It all depends on which specific product you're referring to.   ... View more

Yeah, I'm suspecting it's related to the hunt group even though the call has already terminated to a station.  If that's true, I'm going to need to figure out a way around it...maybe with a second DN on the phone or something.  ... View more

Not sure.  I'm going to have to lab this whole thing up.  I was really hoping someone could come up with a quick answer and I wouldn't have to.  ... View more

Yes, 105 can dial 101 just fine.  And 101 can dial 105 just fine.    It's only when the call comes in via that hunt group that the problem occurs.   If 101 answers the call into the hunt, she can transfer to 105 with no problem. ... View more

ephone-dn  7  dual-line  no call-waiting beep accept  number 101  label 101 - AMY  description AMY  name AMY  allow watch  call-forward busy 150  call-forward noan 900 timeout 20  huntstop channel   I tried removing the RONA options, removed the hontstop channel, and also deleted and recreated it as an OCTO line, but none of these changed the behavior. The user is in front of the phone, it's not in use, but it never rings when the second member of the hunt is forwarding it back to the first member of the hunt. ... View more

Don't fully understand your replay. It will boot from the hard drive array. But if you are attempting to boot from a mounted ISO using the CIMC KVM, that's where the problem occurs. If the virtual devices aren't activated, F6 works. If they are activated, it flashes past the boot selection screen, so F6 doesn't work.   Additionally, in the CIMC I see this (screen shot below). Another chassis that does work correctly does not look like this. There is a configured boot order. When I try to add HDDANY (first entry on the one working properly), I get an error message about a system reserved name. I can create a virtual KVM DVD device and have figured out how to get it to boot from that, but I shouldn't need to.   I did reflash the BIOS using the HUU.  Made no difference at all. Running the getfw utility requires a Linux based system....and I do not have ready access to one. Nice that Cisco provides the utility, but once again we seem to ignore that we need to make this work on Microsoft machines to have it fully available. I can certainly spin up a linux box to do it, but I really shouldn't have to do that.   Wondering now if I should downgrade it and then ugrade it again.     ... View more

Yes, there are options there.  Screen shot below.  I can hit the F6 key, and it says it's going to go to boot selection, and I see it flash by (under 1 second) and then keep going.    ... View more