Hi there,
I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please?
1 – Can customers who only have Smartnet/Solution Support contracts, without Success...
Hi there,
In the link Supported Product Families - Cisco for CX Cloud, it shows all the eligible families with Software Insights and Fault Insights but there are also a topic named "Assets with Crash Risk Insights" and a topic "Crashed Assets with/wi...
Hi there,
Our customer's CSPC Collector it's showing the message "Upload Failed" for the recent Exports/Upload attempts. It was ok a few months ago but now it's showing this error.
We need some help to the upload come back to work correctly, please.
...
Hi there,
Our customer is trying to upgrade the Collector but the button "upgrade now" is not active, seems like there isn't new version to upgrade to, it says that the available version it's already the current version. How can he proceed to have hi...
Hi,
When you say "A Success Track contract is no longer required to use CX Cloud", are you referring only to customers eligible for the SNTC -> CX Cloud migration or are you referring to all customers? Even those who never had the SNTC Portal (CSPC) ...
Hi there,
When Cisco talk about "Crashed Assets", we're talking about operational system problem and the solution is update the software version to the new version that Cisco will release, right?
Hi Kapil,
This customer does not have a SNTC Portal yet. First we're validating if it's possible to create the collector without VMWare environment.
It is possible to create on Azure or Hyper-V?
Regards
