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Neil B
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Member since ‎02-20-2023
‎07-07-2023
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  • 3 Posts
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  • 10 Helpful votes Given
  • 3 Helpful votes Received
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Control Hub Agent Wrap time

05-26-2023
When using Control Hub (NOT Contact Center) to manage Queues & Agents:What is the default Wrap-up Time for Agents?How/where can the Wrap-up Time be edited or changed? 

WebEx Calling Auto-Attendant play file

02-20-2023
We are looking to transition from Contact Center to Control Hub (many unnecessary and poorly designed flows.  CH is a better solution for our needs).The one feature I can not seem to figure out:  "Press 3 for hours and directions" and then play an au...
Community Statistics
Member Since ‎02-20-2023 07:57 AM
Date Last Visited ‎07-07-2023 08:37 AM
Posts 3
Total Helpful Votes Received 3
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