About kgroves42

kgroves42 · 01-15-2024

Hello we are converting a customer over from UCCX to WxCC and one major pain point is for Agents to see the status of other Agents when they are unavailable, for example at Lunch, Meeting, ETC. But within WebEx Contact Center, you only have ‘Availabl...

kgroves42 · 12-28-2023

Hello, I am trying to play back the calling number within a flow using text to speech and it keeps playing the 10 digit number (X.X.X) as two billion 25 million, ect. I just want it to play each digit individually. So I setup an SSML which works fo...

kgroves42 · 10-26-2023

Hello, Just seeing if anyone has got the Threshold rule to work on Webex Contact Center? I simply want an email notification if there are not any Agents logged in. But I have been messing with this for a while and it simply does not seem to work fo...

kgroves42 · 09-22-2023

Hello, I am just wondering if it is possible to show the outputs from an HTTP Request in Webex Contact Center. It seems impossible to tell why my request is failing. Everything seems encrypted. Thanks

kgroves42 · 09-11-2023

I wish they had a specific Location for Webex Contact Center but I cant seem to find it. So hope you do not mind me posting in this Community. But I am trying to get Random Announcements to play while on hold in Queue. And I was wondering if there i...

kgroves42 · 02-24-2025

Hello we just ran into this and that is not supported. https://help.webex.com/en-us/article/g1gtsdb/Toll-free-and-non-geographical-numbers-support-for-Webex-Calling#:~:text=You%20can%E2%80%99t%20assign%20toll%2Dfree%20and%20restricted%20non%2Dgeog...

kgroves42 · 11-27-2024

For MPP phones there is not the concept of Business hours (the 98XX (phone OS) does have this). But you can set how long the light stays on after an action on the phone. this can be done individually, at the location level or organization wide. To ma...

kgroves42 · 06-14-2024

Hello Sean, I think this is what you are trying to do. You still can configure a Local Gateway but you can also have that local gateway be a Site Surviavlbiilty Router. https://help.webex.com/en-us/article/w0qmeu/Colocation-of-Local-Gateway-and-Sit...

kgroves42 · 05-09-2024

Yes, that is correct, if there is a caller in the queue for longer then 60 seconds, emails start getting sent every 2 minutes.

kgroves42 · 05-09-2024

Remember not all Threshold rules work. Here is one we have working.

Member Since	‎11-20-2001 09:16 AM
Date Last Visited	‎04-27-2026 08:13 AM
Posts	244
Total Helpful Votes Received	165

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User Activity

Would like to show Idle Code to other Agents

Trying to use a Variable within SSML for TTS in Webex Contact Center

Threshold Rules on Webex Contact Center

Debug an HTTP Request in Webex Contact Center

Random Numbers in Pebble for Webex Contact Center

Re: Unable to assign a toll-free number to a virtual line

Re: Turn phone display off after work hours

Re: Cisco Calling Plan (Cisco PSTN) Local Survivability

Re: How can I Setup Email Alerts for Queue Overflow in Webex Flow Desi

Re: How can I Setup Email Alerts for Queue Overflow in Webex Flow Desi