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kgroves42
Level 3
Level 3
Member since ‎11-20-2001
‎12-03-2024
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User Statistics

  • 250 Posts
  • 15 Solutions
  • 22 Helpful votes Given
  • 163 Helpful votes Received
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First Discussion
15 Accepted Solution
250 Discussion Posts
70 Discussion Posts
60 Replies
40 Discussion Posts
40 Helpful Vote
40 Replies
50 Helpful Vote
5 Discussion Posts
Certifications
Webex Insider User Group
Webex Insider Advocacy
Webex Power User Ambassador
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
Cisco Certified DevNet Associate
DevNet Class of 2020
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist - Collaboration Applications Implementation
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
Cisco Certified Specialist - Enterprise Core
Cisco Certified Network Professional Enterprise (CCNP Enterprise)
Cisco Certified Specialist - Enterprise Core
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

Would like to show Idle Code to other Agents

01-15-2024
Hello we are converting a customer over from UCCX to WxCC and one major pain point is for Agents to see the status of other Agents when they are unavailable, for example at Lunch, Meeting, ETC. But within WebEx Contact Center, you only have ‘Availabl...

Trying to use a Variable within SSML for TTS in Webex Contact Center

12-28-2023
Hello,  I am trying to play back the calling number within a flow using text to speech and it keeps playing the 10 digit number (X.X.X) as two billion 25 million, ect.  I just want it to play each digit individually. So I setup an SSML which works fo...

Threshold Rules on Webex Contact Center

10-26-2023
Hello,  Just seeing if anyone has got the Threshold rule to work on Webex Contact Center? I simply want an email notification if there are not any Agents logged in.  But I have been messing with this for a while and it simply does not seem to work fo...

Debug an HTTP Request in Webex Contact Center

09-22-2023
Hello,  I am just wondering if it is possible to show the outputs from an HTTP Request in Webex Contact Center. It seems impossible to tell why my request is failing. Everything seems encrypted.    Thanks    

Random Numbers in Pebble for Webex Contact Center

09-11-2023
I wish they had a specific Location for Webex Contact Center but I cant seem to find it. So hope you do not mind me posting in this Community.  But I am trying to get Random Announcements to play while on hold in Queue. And I was wondering if there i...
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Community Statistics
Member Since ‎11-20-2001 09:16 AM
Date Last Visited ‎12-03-2024 12:01 AM
Posts 250
Total Helpful Votes Received 163