Customer can't login to the chat session. When customer clicks on the chat button, chat window doesn't appear. Queries ppl usually ask: [1] What is the version of ICM, CMB and CCS?i. ICM Version 7.1.4ii. CMB Version 005.000.000.0619-sr2iii. CCS Versi...

Is there a possibility to hide the ICM processes shown in TASKBAR, i want them to be hidden for all the users, but should be working on the background.

We are working in an IPCC Enterprise environment, there was a private link network failure, due to which the PGs could not sent *.hst data to CallRouter.My question is this that when the Private link comes up, will the *.hst files be sent to the Call...

We are using CTIOS 7.0, 26666 is the DN number, when we login with this DN, the telebar does not enable and we have to accept the call from the hard phone, but on the same hardphone with differnt DN, it works. What could be the problem.Regards,Humayu...