Hi @Nobu_Taka, welcome to the Duo Community! We support Android 12, but we don’t support the other OS versions that you listed. You can find more information on currently-supported OS versions in our documentation: https://guide.duo.com/ If you’re us...

Hi @Danielle_Kelley, welcome to the Duo Community! Based on the information that you provided, this is expected behavior when using a SAML integration (signing into Google and then being asked to enter your username again in the Identity Provider, or...

Hi @Stephen_Keating, thanks for posting to the Duo Community. Could you please confirm which edition of Duo you’re currently using? I can provide a better answer once I know this information. In the meantime, if you’re on Duo’s Federal edition, here’...

Hi @atGlitch, welcome to the Duo Community! Have you tried testing your outbound connectivity first? If not, we have a Knowledge Base article that walks you through that process: How do I verify that I have TLS/SSL connectivity to Duo’s service? If y...

Hi @mordraga, We appreciate your feedback and your patience as we work diligently to improve your experience with Duo Support. Over the course of the pandemic, demand has outpaced our hiring. We’ve worked to correct that over the last 6 months, and w...