Buenas tardes equipo, @hperezar  Escribo por lo siguiente, tenemos inconvenientes con un cliente… el problema lo presentamos al momento de asignar a nuestra empresa los roles de CBR Admin y CBR API Developer en el CSAM… entramos de forma correcta al CSAM con la cuenta del Delegated Admin del cliente, y al momento de asignar roles a usuarios externos a la empresa, en este caso a nosotros (El Partner), nos aparece bloqueada la casilla para seleccionar los roles antes mencionados, y el mensaje que dice es que el usuario no está asociado con una compañía externa…   Esperamos una pronta respuesta. De antemano, agradecidos.   Saludos, un abrazo. ... View more

Hi Team,                  We have a collector where the following is happening ... the Collector (CSPC) performs the Discovery of the equipment, then collects the data from them and finally uploads without any problem ... the problem is reflected specifically when viewing the data of the equipment in the SNTC portal, the devices appear, with their hostname and ip but the serial number field is blank...                  In the CSPC we activated the option of duplicating the S/N to verify if it was taking them, and indeed we can see them there, but we still did not see them in the SNTC ... the 3 processes were carried out again manually and we went back to review and they did not appear.   We wait for your prompt response, and sorry for my poor English. Regards. ... View more