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- About yuri.shafirin
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Member since
04-01-2011
6
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0
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0
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Created by
yuri.shafirin
in IP Telephony and Phones
in IP Telephony and Phones
12-15-2012
03:24 AM
12-15-2012
03:24 AM
Yes, I know, thanks. But there are couple of things prevent me from doing that. First my gateway is MGCP and it is not an easy task for my environment to convert to H323. Another one - I have very little experience developing TCL scripts. This is a good chance to start Much easier for me even is to propose one more product to accomplish this task. Any ideas how to do that with existing environment or additional products?
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Created by
yuri.shafirin
in IP Telephony and Phones
in IP Telephony and Phones
12-14-2012
01:37 PM
12-14-2012
01:37 PM
It's easy with incoming calls. But I have no idea about outgoing calls and if you can give any example I'll appreciate your help.
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Created by
yuri.shafirin
in IP Telephony and Phones
in IP Telephony and Phones
12-14-2012
01:27 PM
12-14-2012
01:27 PM
Hi guys. Solution needed. Let's imagine the customer with CUCM, let it be 8.5, CUCCX of version 8.0 for example and ZOOM CallRec. There are some users in the system who are CCX agents and there are some who are not. I need a solution to play an announcement to PSTN phone saying that call is being recorded when call is placed or received by a user who is not an agent. Just a tone is not enought, it should be a customizable announcement. I need a solution preferably based on the existing environment. However if it's not enought additional subsystem can be considered. Thanks your brain cells
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Created by
yuri.shafirin
in Contact Center
in Contact Center
04-03-2011
07:25 AM
04-03-2011
07:25 AM
Евгений, Спасибо за ответ. Мне требуется решение для UCCX CAD, не для UCCE. Задача, в данном случае, просто предложить какую-то CRM систему, доступ к карточке клиента которой можно было бы получить через HTTP GET. У заказчика UCCX, следовательно CAD и следовательно от этого приходится плясать.
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Created by
yuri.shafirin
in Contact Center
in Contact Center
04-03-2011
07:19 AM
04-03-2011
07:19 AM
Hi Amer, Let's say customer has basic CRM requirements - client, contact, contact subject, history. At the moment he needs just a popup for the call coming into CAD. If CRM has static data that can be accessed by HTTP GET it would be easiest solution to use just integrated browser. I know about connector for MS CRM but this is intermediate application but I would like to have only CAD for the agent. Now I just need to give a solution for my customer. Yuriy.
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04-01-2011
04:59 AM
Hi guys, My customer is asking me which CRM to choose to easily integrate it with UCCX over HTTP. Does anybody have good solution expamle? Would be great to have serveal alternatives. Thanks. Yuriy.
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Labels:
Created by
yuri.shafirin
in IP Telephony and Phones
12-15-2012
12-15-2012
Yes, I know, thanks. But there are couple of things prevent me from
doing that. First my gateway is ...
Created by
yuri.shafirin
in IP Telephony and Phones
12-14-2012
12-14-2012
It's easy with incoming calls. But I have no idea about outgoing calls
and if you can give any examp...
Created by
yuri.shafirin
in IP Telephony and Phones
12-14-2012
12-14-2012
Hi guys.Solution needed. Let's imagine the customer with CUCM, let it be
8.5, CUCCX of version 8.0 f...
04-03-2011
Евгений,Спасибо за ответ. Мне требуется решение для UCCX CAD, не для
UCCE.Задача, в данном случае, п...
04-03-2011
Hi Amer,Let's say customer has basic CRM requirements - client, contact,
contact subject, history. A...
Public Statistics
| Date Registered | 04-01-2011 04:44 AM |
| Date Last Visited | 08-18-2017 03:54 AM |
| Total Messages Posted | 6 |
