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I am wondering if there is a way to determine the Call Ender when using CTI softphones (CAD and CTIOS) using the CTI messages not CCM CDRs; I am facing a situation where the Agents misuse the system by ending the call from the softphone, and we canno...
Is there anyway to know the number of rings during call setup between IP Phone and another IP Phone or a PSTN destination? I check CUCM CDRs but I found nothing, while this information is available in ICM HDS - Terminated Call details table.
In my company, our IPCC system is connected to GSM network through TDM and PRA links destributed over three CISCO voice gateways, I discovered that some hackers are using some call simulation applications to simulate caller IDs and access the IVR.I t...
I am facing a strange case with calls handled by agents. We have a recording system that records the agents' calls, I noticed many calls were disconnected suddenly after 10-15 seconds.I made several TCP Dumps using wireshark, I noticed for those disc...
Hello,I am trying to configure a menu microapp to repeat the prompt in case of wrong or no entry, the configuration is as follows:1-2,,2,2,2Interruptible and Overridable boxes are not checked.The configuration works, and the prompt is repeated twice ...
If I will use the difference between dateTimeOrigination" field and "dateTimeDisconnect" for unsucessful calls, this will represent the duration between hook-off and hook-on but it will not mean that this time spent for ringing ( caller can hook off ...
Dear Saeed,I do not know if my question is clear, I am talking about how many rings the caller heard during the call setup and if this number is written in the CDR or how we can know this number if not.For example, you can call another IP Phone and t...
I am still looking for a way to recognize any parameter can be used, till now I 've found nothing, as you know , SIP protocol has not suciefent security parameters
it can be any customer number ... for example, one can use the simulater to make a call with your number Islam, imagine that this problem on your GSM network, and a hacker used this tool and used your number and call your contact center using your ow...
Thanks Islam,But how can this rule distinguish if the call is fake or not? I mean call simulator can use a valid number and simulate the call. those rules are just to block a call depending on the caller
