Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi All!
Does any body know:
There is the CallResult 23 = Number successfully contacted but wrong number
Am I understend right, that the code 23 means, that the person who answered the phone does not know the person I am calling?
If yes, what needs t...
CVP Application 12.6.2. to differentiate between hang up and connection to agent events.
Hi Community !I have a cvp application for a queue. a caller stays online and hears the music in this application. If the caller ends the call without connectin...
Hi community! Cisco CVP 12.x standalone serves all inbound calls, but agents seat on the 3rd party CC (Asterisk). After Connection to Agent is requested by the caller, CVP asks Asterisk about current agents/queues statistics and in case if no agents ...
Hi Arunabh Bhattacharjee!This page (https://momentum.design/icons) is empty or doesn't exist any more.Could you please provide another one. I tried to use these icons https://momentum-design.github.io/momentum-design/en/tokens/icons/ but webex cc des...
Hi Janine! Thanks a lot for the investigation.
I'll check the logs and make some test in old 11.5 env.
Perhaps we were mistaken when we thought that the application reacted correctly to the client's leg break in 11.5. Although the call center did no...
Dear Janine!Nice to know it!As I am understand You right:Using RecICMLabel assumes that ICM script will be running. CVP uses the DNIS value from calldata to run ICM script (for RecICMLabel),so to prevent a loop, I need to change DNIS value before ene...