On the Agent Outbound CCDR Report there are 18 Call Results.There are a few that the system can not detect:5—Customer does not want to be called again. 6—Call connected, but wrong number. 7—Call connected, but reached the wrong person. 8—Customer req...

Customer has about 250 agents....  Is 150 a hard limit or more powerful hardware might work?  Will the limit be increased in future versions?

Hi, trying to figure out how many Outbound IVR port licenses are needed.UCCX dials out, call is answered with a live voice, UCCX transfers to Application Trigger. No agent available, call is queued.  At this point 1 Outbound IVR license is used.  Age...