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UCCX Outbound 150 Agent Limit

chrismillion1
Level 1
Level 1

‎03-13-2015 12:27 PM - edited ‎03-14-2019 02:33 PM

Customer has about 250 agents....  Is 150 a hard limit or more powerful hardware might work?  Will the limit be increased in future versions?

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Sivanesan Rathinam
Level 4
Level 4

‎03-13-2015 02:01 PM

Till 10.6 there is no change 

SIVANESAN R
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chrismillion1
Level 1
Level 1
In response to Sivanesan Rathinam

‎03-14-2015 10:51 AM

Yeah, I read that in the SRND.  Anybody know if it's going up in 11.0?  Is it a hard limit or might I throw more powerful hardware at it?  

Lot of money on the table.

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Sivanesan Rathinam
Level 4
Level 4
In response to chrismillion1

‎03-14-2015 11:17 AM

No idea even i couldn't find Pre-Release Field Communication document for 11.X, If its urgent requirement you can cross-verify with Cisco PDI team 

    SIVANESAN R
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    chrismillion1
    Level 1
    Level 1
    In response to Sivanesan Rathinam

    ‎03-16-2015 11:46 AM

    Thanks Sivanesan, could you provide email address for PDI team?

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    Sivanesan Rathinam
    Level 4
    Level 4
    In response to chrismillion1

    ‎03-16-2015 12:05 PM

    Chris - You need to raise Case with them for which you required CCO ID, Below is the link for the same.

     

    https://sso.cisco.com/autho/forms/CDClogin.html

     

     

    SIVANESAN R
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