UCCX Outbound 150 Agent Limit

[chrismillion1]

Customer has about 250 agents....  Is 150 a hard limit or more powerful hardware might work?  Will the limit be increased in future versions?

[Sivanesan Rathinam]

Till 10.6 there is no change 

[chrismillion1]

Yeah, I read that in the SRND.  Anybody know if it's going up in 11.0?  Is it a hard limit or might I throw more powerful hardware at it?  

Lot of money on the table.

[Sivanesan Rathinam]

No idea even i couldn't find Pre-Release Field Communication document for 11.X, If its urgent requirement you can cross-verify with Cisco PDI team 

[chrismillion1]

Thanks Sivanesan, could you provide email address for PDI team?

[Sivanesan Rathinam]

Chris - You need to raise Case with them for which you required CCO ID, Below is the link for the same.

https://sso.cisco.com/autho/forms/CDClogin.html