Hello experts,Our customer is planning to deploy UCCX 8.5 or 9.0. They are going to have a main script created in such a way that caller will be offered to select company divisions, category, items,  and product models. Queues will be based on compan...

Hello everybody,I am designing a CME as SRST solution with CUCM 8.6 in HQ and CME as SRST in remote sites.I have a PRI in the remote site with bunch of DIDs as well as couple of 1800 numbers on the same circuit. My question is how can I translate/tre...

Hello,I would like to know whether CUCMBE 6000 supports 9971 video endpoint or not?Also, do I need anything extra hardware or get video calling working between 9971 phones other than configuring them as h.323 endpoints?What are the other video IP pho...

Hello,I'm upgrading CUPS 6.0.5.10000-13 to 7.0.2.10000-36 which I have downloaded from CCO.I restarted the server and when I apply switch version command from CLI to swtich to ver 7, it doesn't do anything.Has any body experience this kind of issue? ...

Hello all,I have to perform SIP integration of Unity connect 7 active/active cluster with 2 different CUCM 7 clusters.I am looking for an urgent feedback for the following unity questions:1. I would like to point Unity connect Pub to CUCM Sub1 and Un...