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Hi All,I am looking at quoting the SF302-08P for a client which will have three small offices interconnected via single mode fiber. I am planning on connecting them to a 3560 switch. Each office will have no more than 3 - 7942 phones. I reviewed the ...
Hi All,Could you please let me know if there is a way to set a time out setting on System Call Handler in Unity Connection 8.5? The idea is to be able to set a time-out setting so the caller can have more time to press a menu option after the greetin...
Hi All,I am planning on doing an upgrade on one of our client's CUCM/UCCX environment. The plan is to do the following:UCCX Side1. Upgrade the server OS from 2003.1.4aSR5 to 2003.1.5a then to 2003.15a.SR152. Ugrade UCCX version from 7.0(1)SR2 to 7.0(...
Thanks David for your feedback. I was also thinking about quoting the 3560s for this client. I am going to present the client with both options and let him decide which one better meets his needs.Thank you,Gerson
Hi Jonathan,I tried that, but in order for that to work I had to set the "Times to Re-Prompt Caller" setting to at least one time.The issue with this approach is the customer would like to provide callers with the time-out setting without having to r...
Hi Amer,I looked up the bugs below in the only one I am not too clear about is CSCsz93333. Does this bug happens if calls in queue are transferred to another queue? Or is it happen when a call is set with csqID value, then send to the Select Resource...