1. Ensure all the end users have first name , last name and telephone number field attached to them. Ensure that you can ping the CUEAC server from the client machine using hostname. Go to Directory Synchronization and tick the check box "Enable Directory Synchronization". Restart the LDAP plug in. Ensure that there are no directory filters that is preventing the import of users from CUCM database. The LDAP logging in the CUEAC server will be helpful. 2. Go to TSP settings. Change “Desired number of possible Automated Voice lines under “Automated Voice Calls”, from current 5 to the recommended 255. Re initiate a sync with the CUCM.
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Rename the Translation folder in cubac.
Program Files\Cisco\Attendant \ translation.
This means the translations stored in the app will be used rather than the ones stored in the SIB file
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Situation 1 : If a few ports register and rest do not . ++ Go to Tsp Settings and configure automated voice lines to 255 Situation 2 : If the Cti ports are registered and the Cti rp is not . ++ Restart the CTI manager service on all the related nodes. ++ Ensure that the CTI RP is deleted from the CUCM and created from the CUXAC side. Situation 3 : If the CTI RP is registered and CTI Ports are not registered ++ Ensure that the wave/media driver are installed. Situation 4 : If none of the Cti devices register . ++ Problem might be with the tsp or wave settings . Ensure that the correct version of tsp is installed . If the CUCM has been upgraded then download the latest tsp from CUCM plug in. ++ To isolate that the problem is with the tap, go to ac server . Run > dialer . If you cannot see the Cti ports then the tsp is faulty. ++ To isolate the issue with the ac user , try logging into the cucmadmin page with its credentials. It should allow you to log in . If the ac is 8.5 or above , ensure that application user is used instead of end user. ++ Try re installing the tsp and wave drivers. ++ Verify that the tsp configurations are as per documentation . ++ Still if the ports do not register , Ensure that the common device configuration has ipv4 instead of ipv6 . The following trace snippet should help confirm the issue. ************************* CSelsiusTSPDevice::OpenDevice() [R3EDB27AD100016] *ERROR* m_DeviceList->OpenDevice() failed with error 0x8CCC00F3 [Unknown value] ************************* Raise a TAC Case if all the above steps do not solve your issue.
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