Hi Everybody,One of my customers wants to integrate Cisco SocialMiner with Linkden and Whatsapp but I did not find integration information in product guides. One of my team members told me that we can achieve Linkden integration through REST APIs, bu...

Hello Everybody!These days, I am looking for a social media solution for my customer. I had a look into SocailMiner but did not find it impressive. Do you guys have any idea? how can we improve front end, add a supervisor console and reporting area b...

Dear all,Since last few months,we have configured CAR CDRs on my CUCM8.5 cluster and uploading them to abilling server without any problem. We were using default settings for CDR uploading but now ; we need to upload the CDRs after every 24 hours . I...

Hi ,CAD monitoring is not working .It was working fine but suddenly it stopped working .I have verified the all configurations and it is fine.Customer is using Cisco Unified CCX Premium 7.0(1)SR04_Build443All agent are using Cad 6.6 , Cisco IP Commun...