UCCX CAD Monitoring

[the_qamar]

Hi ,

CAD monitoring is not working .It was working fine but suddenly it stopped working .I have verified the all configurations and it is fine.

Customer is using Cisco Unified CCX Premium 7.0(1)SR04_Build443

All agent are using Cad 6.6 , Cisco IP Communicator 7.0.2 with codec G.711,WinXP SP3 ,SP2

Supervisors are using Win 7 ,Win XP SP3

After analyzing the agent side log .I found following warning and error messages.

2010-07-05 11:30:07:057 WARN STD3000 Get registry key <LRM Socket Timeout> under path <SOFTWARE\Spanlink\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:07:370 WARN STD3000 Get registry key <LRM Heartbeat Interval> under path <SOFTWARE\Spanlink\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:07:370 WARN STD3000 Get registry key <LRM Recovery Interval> under path <SOFTWARE\Spanlink\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:07:963 INFO DAGT0000 Get Update Flag from LDAP successfully.

2010-07-05 11:30:08:041 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.

2010-07-05 11:30:09:901 INFO VOIP4020 Created the LDAP recovery thread.

2010-07-05 11:30:32:745 WARN STD3000 Get registry key <Maximum Time> under path <SOFTWARE\Spanlink\CAD\Chat Server API\Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:32:745 WARN STD3000 Get registry key <Initial Time> under path <SOFTWARE\Spanlink\CAD\Chat Server API\Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:32:745 WARN STD3000 Get registry key <Heartbeat Time> under path <SOFTWARE\Spanlink\CAD\Chat Server API\Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:32:980 WARN STD3000 Get registry key <OmniOrbUsePort> under path <SOFTWARE\Spanlink\CAD\Chat Server API\Setup>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:33:011 INFO FCCC0000 CORBA server started. Local server IOR is IOR:010000001200000049444c3a464343436c69656e743a312e30000000010000000000000060000000010102000e0000003137322e31362e33302e323235008ce60c0000004c317c09000008e7000000010200000000000000080000000100000000545441010000001c00000001000000010001000100000001000105090101000100000009010100.

2010-07-05 11:30:33:011 INFO FCCC0000 Successfully connected to the Desktop Chat Service.

2010-07-05 11:30:33:011 INFO DAGT0000 Call Chat auto-recovery message received.

2010-07-05 11:30:33:761 WARN STD3000 Get registry key <OmniOrbUsePort> under path <SOFTWARE\Spanlink\CAD\Agent\Desktop Monitoring>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:33:761 WARN STD3000 Get registry key <VpnUsePort> under path <SOFTWARE\Spanlink\CAD\Agent\Desktop Monitoring>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:33:761 INFO VOIP4000 The Desktop Monitor adapter name is [\Device\Splkpc_{C3F288FD-53B0-4288-B2D2-904FA75B127F}].

2010-07-05 11:30:33:776 INFO LRM4000 SLRMMgr object created.

2010-07-05 11:30:33:776 INFO LRM4008 LRM thread starting.

2010-07-05 11:30:33:776 INFO LRM4003 SLRMMgr object initialized.

2010-07-05 11:30:33:776 INFO LRM4006 Reacquire thread starting.

2010-07-05 11:30:33:776 INFO LRM4004 LRM interface has become available.

2010-07-05 11:30:33:886 INFO VOIP4009 Adding the VoIP service [ISL-IPCCXCRA-01] to the list of active VoIP services.

2010-07-05 11:30:33:886 INFO VOIP4002 The Corba listening process has been successfully started.

2010-07-05 11:30:33:901 INFO VOIP4009 Adding the VoIP service [ISL-IPCCXCRA-02] to the list of active VoIP services.

2010-07-05 11:30:33:901 WARN STD3000 Get registry key <PCAP THRESHOLD> under path <SOFTWARE\Spanlink\CAD\Agent\Desktop Monitoring>. Object not found: <2:The system cannot find the file specified.>.

2010-07-05 11:30:33:901 INFO VOIP4001 The Desktop Monitoring module on the local host has been successfully initialized.

2010-07-05 11:30:34:558 ERROR VOIP2021 Desktop monitoring enabled for extension [1065].

2010-07-05 12:36:54:535 INFO Agent MF2095 OnUpdateAcdLoginLogout: Remaining time 2000

2010-07-05 12:36:54:550 ERROR DAGT3062 Chat SetAgentAcdState failed.

2010-07-05 12:36:54:550 ERROR DAGT3051 Chat DropUser failed.

2010-07-05 12:36:55:050 INFO VOIP4005 Desktop monitoring disabled for extension [1065].

[the_qamar]

Hi Guy ,

I have been working on this issue for few days .I have checked all configuration but no luck .So I posted this issue on forum .Please help me out of this .Thanks

[MICHAEL RINTZLER]

qamar,

Did you ever get a resolution to this issue?  We are having the same issue.  TAC wants us to upgrade CCX to 8.0.5 to be compatible with out CUCM, but this issue started 2 months after our CUCM upgrade to 8.

[milan.ninic]

Hi,

I have the same issue on 7.0(2)_Build254.

I checked event viewer and saw:

- Get registry key (LRM Recovery Interval) under path . Object not found: <2:The system cannot find the file specified

- Get registry key (LRM Heartbeat Interval) under path . Object not found: <2:The system cannot find the file specified

- Get registry key (LRM Socket Interval) under path . Object not found: <2:The system cannot find the file specified

I had such problem earlier, then I installed UCCX again, it was working fine, and then suddenly stopped working.

If anybody have solution???

Thanks,

Milan