There is no historical call data available from the desktop agent software. It used to be there?Historical reports are fine but the data is not visible through the desktop agent??

When Services - Fast Dials is selected on Cisco IP Phone 7940 the following message appears. This happens on all phones in the system.Personal Fast Dials Error: -7ffbffaf: User was unable to be validated. (81)I tried removing the service and then re...