08-14-2003 07:21 AM - edited 03-13-2019 01:11 AM
There is no historical call data available from the desktop agent software. It used to be there?
Historical reports are fine but the data is not visible through the desktop agent??
08-20-2003 07:22 AM
You may have to install the SP-A on your CRS 3.02 server. This will solve your problem.
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