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Hi,I'm having a problem running the sample.html from the Jabber SDK for Web, on Windows 10 & IE11. When the page first loads, a blank command window appears in front of it, titled CiscoWebCommunicatorAddOn.exe and remains on-screen. You can send it t...
Hi,A few days ago I posted here about a problem upgrading a Media Processor 8100 (from 6.2.1 to 6.2.4). I was able to solve my problem, but now I've encountered a different problem upgrading a second 8100 box.After I ran the upgrade through the web g...
Hi,I'm attempting a firmware upgrade on a Media Processor 8100 (from 6.2.1 to 6.2.4). Unfortunately it seems to have failed. When I try to access the web gui (https://x.x.x.x/encadmin) it brings me straight into the recovery page, with a message "Inl...
Hi,I have a D9900 DCM with several DVBS reception cards in it (DCM-DRD-4SAT4CI). Each of these cards has 4 satellite cable ports in it. My intention is to use it to receive TV from the Astra satellites located at 28.2deg East, as listed on this page:...
It turns out this was happening because 'protected mode' was enabled on IE11. Its not compatible with the Jabber SDK. To disable it in IE11, go to Internet Options -> Security -> Enable Protected Mode (clear this box). Then restart the browser.
Justin,I've edited the original post above, to attach the files you want. Also, the file original_swupdate.log is from C:\inetpub\wwwroot\encadmin\updates and I believe was generated by my first attempt to upgrade to 6.2.4. Thanks.Eanna
Thanks for your reply Justin. Unfortunately the web gui is completely non-functional, so I can't access the system tab. I do have RDP access to the desktop of the box, so maybe I can collect any files you want from there. Can you give me guidence abo...
Rodney, Peter,I was unable to access the upgrade page on the web gui so my only option was to run InletSpinnakerUpdate.exe from the RDP desktop. I used the /log option to make it save a log. It worked OK, and the unit is now functional again.I can se...
