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I was able to configure a DN "\+15552223333" and a corresponding Calling Party Transformation to make its outbound Caller ID display as "5552224444" on both internal (CUCM 88XX phones) and external (cell phones).
When I try to do the same thing with ...
I have a hunt pilot (xxx4) with Queueing enabled. It has a single hunt group. Also a single line group on the Hunt Group with a list of extensions assigned to each of our agents.
Each agent's device profile uses the same DN for line 1 (xxx5), and use...
Where is the tertiary Call Manager (subscriber #2) IP address stored on an 88xx phone?
Our Publisher and Subscriber 1 are in the same datacenter1, while Subscriber 2 is in datacenter2.
We are planning to do maintenance on datacenter1 but want to conf...
This helped me nearly 10 years afterward.
To be clear, this setting is on the End User configuration under Mobility Information. Maximum Wait Time for Desk Pickup default is 10000 (milliseconds)
I figured this out with testing.
My agents' Device Profiles have only a single Line with the unique DN for each agent. These DNs (for each agent) are in the Line Group.
So when the agents make outbound calls on their only (unique to them) Line/DN, an...
So I created a new Partition for my Calling Party Transformation called PT-INTERNAL-TRANSFORM
I also created a new CSS called CSS-TRANSFORM that only has PT-INTERNAL-TRANSFORM
I changed the CSS of the DN "77777" on the Device Profile back to the orig...
Yes, I created a CSS called CSS-TRANSFORM.
It has 2 partitions right now: PT-INTERNAL-TP and PT-US-PSTN
If I remove PT-US-PSTN, I'm unable to make external outbound calls from the Device Profile.
If I remove PT-INTERNAL-TP, the Caller ID does not get...
Thank you Maren.
Even though I'm configuring Device Profiles that correspond to each agent, I had to uncheck the setting for "Use Device Pool CSS" on the physical phone device that the agent logs into. Additionally I had to make sure the CSS I select...
