CCM 5.1.2 backup is failing.  Scheduled backups to another network directory have no error message or history, it is blank as if it doesn't run.  Manual backups receive the following error message "Unable to create backup storage directory: /common/d...

We recently uploaded the firmware for 7942/7962 using the .sgn file to a ccm 5.1.2 cluster.  The upload was successful but the device is still not available for use even after restarting the TFTP service and rebooting the Publisher.  Any thoughts wou...

We are currently running unity connection 7.0 and utilizing the IMAP integration with our Groupwise email system.  About every two weeks or so we need to restart the IMAP service so that we can retrieve voicemails even though the service is listed as...

I attempted to migrate my 2821 MGCP gateway to a new PRI from its current T1 CAS and the lines seized.  I was wondering if I followed an improper sequence of actions.  I created a new gateway in Callmanager 4.1.3 for the PRI.  I unregistered the curr...

We recently migrated to connection 7.0 from Unity 4.0.5 using COBRA. We have one user who has multiple caller inputs. When the caller chooses any of the options, the call is immediately transferred to the greeting instead of ringing the device. We...