I've got a very basic question....I understand how TRs work but I'm wondering, if I have 20 translation routes in a single Route, what is the process it uses to select TR1 or TR2 or TR 3.....?Is it as simple as call 1 gets TR1, call 2 gets TR2 etc?

I've got a very basic question....I understand how TRs work but I'm wondering, if I have 20 translation routes in a single Route, what is the process it uses to select TR1 or TR2 or TR 3.....?Is it as simple as call 1 gets TR1, call 2 gets TR2 etc?

Over the holidays, we had some Reps assigned a large number of Avaya skills to cover the call center.  For some of our routing scripts, the new skills were not seen.  I opened the real time report and it showed the reps in, as example, skill 1 but no...

I have a new skill & Service that does populate the real time data screen. I have people available but the report doesn't see them. The skill shows but no data, any ideas?

We have noticed that our reps, on our Avaya switch, are not included in the ExpectedDelay calculation, unless they have a skill rpiority of "1", no other value. Is there a way to correct that?