Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About rhornsby69
Stats
Member since
10-15-2008
20
Posts
0
Helpful
0
Solutions
05-09-2012
06:46 AM
Found it, FINALLY. It is referrenced in an old Translation Route that is no longer in use.
... View more
05-09-2012
05:07 AM
Here it is 3 years later and I still cannot find out how to delete this. Anything new from the folks out there?
... View more
Created by
rhornsby69
in Contact Center
in Contact Center
04-26-2012
06:52 AM
04-26-2012
06:52 AM
We are set up the same way, but we are only using 20 to 30 TFNs.
... View more
Created by
rhornsby69
in Contact Center
in Contact Center
04-25-2012
11:23 AM
04-25-2012
11:23 AM
More for just information. We are testing out a new site and have a large number of TRs and we ended up finding some that were provisioned incorrectly. The question was asked and no one around here knew. We assumed it was in order, but there is some indication that that's not the case.
... View more
Created by
rhornsby69
in Contact Center
in Contact Center
04-25-2012
11:10 AM
04-25-2012
11:10 AM
I've got a very basic question.... I understand how TRs work but I'm wondering, if I have 20 translation routes in a single Route, what is the process it uses to select TR1 or TR2 or TR 3.....? Is it as simple as call 1 gets TR1, call 2 gets TR2 etc?
... View more
Labels:
Created by
rhornsby69
in Other Collaboration Subjects
in Other Collaboration Subjects
04-25-2012
10:29 AM
04-25-2012
10:29 AM
You and I musty be on different pages..or I'm in the wrong discussion group Cisco ICM - Configure ICM - Peripherals - Translation Route
... View more
Created by
rhornsby69
in Other Collaboration Subjects
in Other Collaboration Subjects
04-25-2012
10:15 AM
04-25-2012
10:15 AM
I've got a very basic question.... I understand how TRs work but I'm wondering, if I have 20 translation routes in a single Route, what is the process it uses to select TR1 or TR2 or TR 3.....? Is it as simple as call 1 gets TR1, call 2 gets TR2 etc?
... View more
Labels:
12-27-2010
08:52 AM
Over the holidays, we had some Reps assigned a large number of Avaya skills to cover the call center. For some of our routing scripts, the new skills were not seen. I opened the real time report and it showed the reps in, as example, skill 1 but not in skill 2; any ideas?
... View more
Labels:
11-01-2010
06:50 AM
I'm trying to fully understand all functions that impact ED. As an example: We have multiple locations that take calls. On a particular day, 1 location only had 1 person staffed. They stayed in AUX all day, making a few outgoing calls as well as recieving a few extension in calls. I would expect that they would never have a valid value for MED and therefore would not receive any ACD calls. They did. Since the rep wasn't in available the call sat for an extended period of time. What could have driven the ICM to populate a MED value?
... View more
Labels:
05-06-2009
07:21 AM
No, nothing. I ended up changing the routing to a lower skill number and now it works. Must be something on the switch.
... View more
04-30-2009
09:33 AM
I have a new skill & Service that does populate the real time data screen. I have people available but the report doesn't see them. The skill shows but no data, any ideas?
... View more
Labels:
02-17-2009
06:15 AM
When I open Service Explorer, go to the Service, there are no Routes or subsequent items configured. I did clean out all deleted items from the Deleted Objects miscellaneous Tools section. I checked to make sure that it isn't cross referenced in any Enterprise groups and of course the Script Reference tools have no references as well as the Unreferenced items. There is a link somewhere out there, I just can't find it.
... View more
02-17-2009
04:52 AM
dependency records feature? I've used script reference, but I've never heard of this feature.
... View more
12-18-2008
12:16 PM
We have noticed that our reps, on our Avaya switch, are not included in the ExpectedDelay calculation, unless they have a skill rpiority of "1", no other value. Is there a way to correct that?
... View more
Labels:
05-09-2012
Found it, FINALLY. It is referrenced in an old Translation Route that is
no longer in use.
05-09-2012
Here it is 3 years later and I still cannot find out how to delete this.
Anything new from the folks...
04-25-2012
More for just information. We are testing out a new site and have a
large number of TRs and we ended...
04-25-2012
I've got a very basic question....I understand how TRs work but I'm
wondering, if I have 20 translat...
Created by
rhornsby69
in Other Collaboration Subjects
04-25-2012
04-25-2012
You and I musty be on different pages..or I'm in the wrong discussion
groupCisco ICM - Configure ICM...
Created by
rhornsby69
in Other Collaboration Subjects
04-25-2012
04-25-2012
I've got a very basic question....I understand how TRs work but I'm
wondering, if I have 20 translat...
12-27-2010
Over the holidays, we had some Reps assigned a large number of Avaya
skills to cover the call center...
11-01-2010
I'm trying to fully understand all functions that impact ED.As an
example: We have multiple location...
05-06-2009
No, nothing. I ended up changing the routing to a lower skill number and
now it works. Must be somet...
04-30-2009
I have a new skill & Service that does populate the real time data
screen. I have people available b...
02-17-2009
When I open Service Explorer, go to the Service, there are no Routes or
subsequent items configured....
02-17-2009
dependency records feature? I've used script reference, but I've never
heard of this feature.
Public Statistics
| Date Registered | 10-15-2008 10:08 AM |
| Date Last Visited | 08-18-2017 03:55 AM |
| Total Messages Posted | 20 |
