Not really a forum topic, but I'm having some trouble finding part #s. I'm upgrading ICM 6.0 and CVP 3.1 to ICM7.0, CVP 4.x, and implementing IPCC4.0, and obviously Win2k to 2003. Does anyone have links where I can find the proper part #s for this ...

On the active call router, the CCagent show 30/30 PGs online. On the inactive call router, over time this can drop to 29/30, or 28/30. Is this an issue of the routers not talking to each other or a case of all the PG's maintaining a heartbeat with ...

Is there a way to reset the counters to zero that are displayed by the Showall, Showstatus etc commands without stopping/starting the VB services?

We are in the process of developing CVP 3.1 in a lab environment and will follow up with integrating it into the existing production ICM 6.0 Enterprise. Currently the ICM is on SR2. The shipped CVP 3.1 and ICM media show SR5.***********************...