I am having problems with a script that I created. During my debugging steps it was working but as soon as I finish my session on IPCC it stops working. I am using IPCC 3.5 Express. I have attached my script, if someone can find what is wrong becau...

The call center manager says that any callers that select to leave a voice mail option during a message while they are on hold counts as an abandoned call. Is there anyway that I can change that?

I have a client that when the dial 9 for external tone and then dial 0 nothing happens. Im not sure where to enable the 0 to go to the operator of the telecom company