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- About Brandon Buffin
12-12-2018
Brandon Buffin
Member since
05-05-2004
Advisor
B.S., MIS
CCIE Collaboration #17577
I have worked for a top 100 home builder in Lexington, KY since 2001. In that time, both the company and the network have grown tremendously. In June of 2004, we moved our headquarters location and used the opportunity to deploy IP Telephony/Unified Communications. I posted several questions to the NetPro forum after our implementation and began regularly reading and posting to the forum in September of 2005. I've found the knowledge that I've gained from NetPro to be invaluable and the opportunity to help others very rewarding.
B.S., MIS
CCIE Collaboration #17577
I have worked for a top 100 home builder in Lexington, KY since 2001. In that time, both the company and the network have grown tremendously. In June of 2004, we moved our headquarters location and used the opportunity to deploy IP Telephony/Unified Communications. I posted seve
5189
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2
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
01:52 PM
12-05-2018
01:52 PM
Interesting. I know you can turn on the auto logout feature so calls are not sent to an agent who doesn't answer x number of calls. Almost seems similar - like the hunt group is aware that 101 did not answer the first call, so will not send another call to this extension. I wasn't aware a hunt group functioned like this. Feature? Bug?
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
01:42 PM
12-05-2018
01:42 PM
If you reverse 101 and 105 in the list do you get the same behavior with 105?
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
01:06 PM
12-05-2018
01:06 PM
Can 105 dial 101 directly just not transfer? Anything else configured with 101 (another DN, dial peer, etc.). You can turn on debug voip dialpeer and see where the call is going when you dial/transfer to 101.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
12:33 PM
12-05-2018
12:33 PM
Any call forward settings on 101? Can you post the config for the ephone-dn for 101?
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
08:13 AM
12-05-2018
08:13 AM
Sounds like a routing problem. Does the 3rd party phone have an IP address in the same subnet as the Cisco phones?
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
12-05-2018
08:10 AM
12-05-2018
08:10 AM
DND is still not supported as of 12.0.
https://collaborationhelp.cisco.com/article/en-us/WBX83040
Brandon
... View more
12-03-2018
12:15 PM
The base UC560 came with 16 licenses. Looks like you have an additional 40 user licenses for a total of 56. Each phone consumes 1 license. The FXO model only came with FXO/FXS analog ports. However, you can add a T1/E1 card to support E1 such as - VWIC2-1MFT-T1/E1.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
11:02 AM
11-13-2018
11:02 AM
What did DNA show?
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
10:02 AM
11-13-2018
10:02 AM
Use DNA (Dialed Number Analyzer) located in CUCM Serviceability > Tools > DNA to map the call. Also, attach screenshots of all hunt pilots/DNs involved.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
08:24 AM
11-13-2018
08:24 AM
Screenshot is of CUCM. You need to be on CUC (Cisco Unity Connection). Would be a different IP address. In CUCM, go to Advanced Features > Voice Mail > Cisco Voice Mail Port. Look at the IPv4 address to find the address of CUC.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
08:21 AM
11-13-2018
08:21 AM
If you call 7200 directly does it work properly? Does the CSS assigned here have access to call this number?
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
08:14 AM
11-13-2018
08:14 AM
VM PIN is changed in Unity Connection admin (https://<CUC IP Address>/cuadmin/). Go to Users > User > Edit > Change password.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
08:13 AM
11-13-2018
08:13 AM
The release notes below do not indicate any requirement to go to 10/11 first. Upgrade to 12 should work.
https://www.cisco.com/web/software/282074288/142679/cmterm-8845_8865.12-1-1SR1-4-readme.html
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-13-2018
07:55 AM
11-13-2018
07:55 AM
DN 100 is a member of the line group configured with this hunt pilot/hunt list? Hunt groups do not honor the forward settings of line group members. What are the Forward Hunt No Answer/Busy settings for the hunt pilot?
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
in IP Telephony and Phones
11-12-2018
10:24 AM
11-12-2018
10:24 AM
Is the phone receiving TFTP via DHCP option 150 locally? Could try to factory reset the phone and reenter the alternate TFTP.
Brandon
... View more
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 01:52 PM
12-05-2018 01:52 PM
Interesting. I know you can turn on the auto logout feature so calls are
not sent to an agent who do...
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 01:42 PM
12-05-2018 01:42 PM
If you reverse 101 and 105 in the list do you get the same behavior with
105? Brandon
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 01:06 PM
12-05-2018 01:06 PM
Can 105 dial 101 directly just not transfer? Anything else configured
with 101 (another DN, dial pee...
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 12:33 PM
12-05-2018 12:33 PM
Any call forward settings on 101? Can you post the config for the
ephone-dn for 101? Brandon
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 08:13 AM
12-05-2018 08:13 AM
Sounds like a routing problem. Does the 3rd party phone have an IP
address in the same subnet as the...
Created by
Brandon Buffin
in IP Telephony and Phones
12-05-2018 08:10 AM
12-05-2018 08:10 AM
DND is still not supported as of 12.0.
https://collaborationhelp.cisco.com/article/en-us/WBX83040 Br...
12-03-2018 12:15 PM
The base UC560 came with 16 licenses. Looks like you have an additional
40 user licenses for a total...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 11:02 AM
11-13-2018 11:02 AM
What did DNA show?
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 10:02 AM
11-13-2018 10:02 AM
Use DNA (Dialed Number Analyzer) located in CUCM Serviceability > Tools
> DNA to map the call. Also,...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 08:24 AM
11-13-2018 08:24 AM
Screenshot is of CUCM. You need to be on CUC (Cisco Unity Connection).
Would be a different IP addre...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 08:21 AM
11-13-2018 08:21 AM
If you call 7200 directly does it work properly? Does the CSS assigned
here have access to call this...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 08:14 AM
11-13-2018 08:14 AM
VM PIN is changed in Unity Connection admin (https:///cuadmin/). Go to Users > User > Edit > Change ...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 08:13 AM
11-13-2018 08:13 AM
The release notes below do not indicate any requirement to go to 10/11
first. Upgrade to 12 should w...
Created by
Brandon Buffin
in IP Telephony and Phones
11-13-2018 07:55 AM
11-13-2018 07:55 AM
DN 100 is a member of the line group configured with this hunt
pilot/hunt list? Hunt groups do not h...
Created by
Brandon Buffin
in IP Telephony and Phones
11-12-2018 10:24 AM
11-12-2018 10:24 AM
Is the phone receiving TFTP via DHCP option 150 locally? Could try to
factory reset the phone and re...
Public Statistics
| Date Registered | 05-05-2004 06:32 AM |
| Date Last Visited | 12-12-2018 01:53 PM |
| Total Messages Posted | 5,189 |
| Total Helpful Votes Received | 4386 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 20 | |
| 5 | |
| 5 | |
| 5 | |
| 65 |
.jpg "Hall of Fame Master"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 10 | |
| 5 | |
| 5 | |
| 5 |
Awards
Cisco Designated VIPs
2018 IP Telephony
Cisco Designated VIPs
2011 IP Telephony Unified Communications
