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Hi all,we want to build own monitoring for current queue stats for UCCX 12.5.I have found in older posts that /finesse/api/Queue/<id> is not supported, and if i try it I just get all values with -1Also found that :9443/realtime/VoiceIAQStats would wo...
Hi all,some assistants use share mailboxes in O365 to book meetings. This is useful to have a fallback, if one assistant is in holidays to be able to modify any bookings or if as assistant leave the company. But how does it work with Webex scheduler ...
Hi,we want to deploy Webex App VDI within Citrix environment following this guide:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/vdi/wbx-vdi-deployment-guide/wbx-teams-vdi-deployment_chapter_01.htmlWe have deplyoeyed Expr...
Hi there, i have seen a new Sip firmware release for 8845/65 phones 14.2(1)SR3 , but i can't find any information about resolved/open caveats.Release notes just linking to bug search tool, but there you can only search for specific bug ID since they...
Thanks @Roger Kallberg ,We decided to change all settings one time before the upgrade (in our case RAM, VM compatibility and Linux OS) and upgrade went very well.
Hi @Roger Kallberg I have similar questions for CUCM direct upgrade from 14SU3 to 15SU3a:Which time I need to change RAM, Linux OS version and VM compatibility?Before "upgrade initiate" or before "switch version" (which would mean to shutdown the ser...
@Hermanus Janse van Vuuren Thread is a bit old, but I hope somebody could reply on this:With direct upgrade to inactive partition from 14 to 15, when I should do the VM modifications (RAM, change Linux OS, VM compatibility) ? Shutdown the servers bef...
Hi @Viktor Yesypenko @nasinha , same issue here with UCCX 12.5.1 SU3, /finesse/api/Queue/<id> shows me all values with -1 , but there are 4 agents logged in and active in that queue. (check with CUIC from Finesse)Any advice how to get the queue statu...