About jehancoc

jehancoc · 08-15-2025

The supervisor in UCCX/CUIC when running a report in CUIC (Abandoned Call Detail Activity Report) can only see abandoned calls at the agent level and not the CSQ level.For example, there are 5 abandoned calls where the caller hung up while waiting in...

jehancoc · 08-04-2025

What kind of licenses are needed to use the VG410 or VG420 with CUCM? Is it one license for the whole thing or does each port need a separate license?

jehancoc · 09-12-2025

Thank-you Bill for the recommendation. I will look in to that.

jehancoc · 09-11-2025

Yes, that sounds like a similar issue. However, i don't see a real resolution. I, as an administrator, can run the abandoned call report and not select an agent filter and i will be presented with all abandoned calls (at the CSQ level and agent level...

Member Since	‎06-10-2024 11:42 AM
Date Last Visited	‎11-13-2025 08:12 AM
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CUIC Supervisor cannot see abandoned calls at CSQ level

Licenses needed for VG410/VG420 connected to CUCM

Re: CUIC Supervisor cannot see abandoned calls at CSQ level

Re: CUIC Supervisor cannot see abandoned calls at CSQ level