About gary-haugen

gary-haugen · 11-21-2024

Greetings.In Customer Experience Essentials - I have an Auto Attendant (xxx)xxx-2801 that forwards callers to 2 different Call Queues (xxx)xxx-4001 and (xxx)xxx-4002. We only want callers to reach the queues through the Auto Attendant and not call th...

gary-haugen · 11-14-2024

Our current UCCX handler works like this:Press 1 for normal helpdesk callsPress 2 for emergency classroom tech issueOne agent on duty is on a normal call from the queue and then an emergency call comes in. The agent gets a pop-up notification and end...

gary-haugen · 09-24-2024

Hello all.I am looking for some clarification on the file requirements. In Control Hub, if I go to Location>Calling>Music on hold source I get this:If I go anywhere else to add a custom greeting through Calling>Features>Call Queue>Announcements I get...

gary-haugen · 11-22-2024

We opened a TAC case in mid-October for the same thing. Here is the reply."Thank you for your email. I would like to explain that “department” attribute cannot be synced yet. Our engineering is working on adding this attribute along with a few other ...

gary-haugen · 11-15-2024

I made some headway and got 2 scenarios that give a pop-up notification. I ditched the queue and pointed the Auto Attendant to an Urgent Line.I created a Hunt Group for the Urgent Line and added the Helpdesk agents. I set the routing to Circular and ...

gary-haugen · 09-25-2024

I was leaning that way. I opened a case. Thank you.

Member Since	‎07-31-2024 10:06 AM
Date Last Visited	‎07-01-2026 09:52 AM
Posts	6

User Statistics

User Activity

Masking a Queue extension after transfer from the Auto Attendant

Helpdesk AA/Call Queue from UCCX to Webex behavior

Webex Music on Hold Wav file requirements

Re: Azure AD mapping attribute

Re: Helpdesk AA/Call Queue from UCCX to Webex behavior

Re: Webex Music on Hold Wav file requirements