Greetings.In Customer Experience Essentials - I have an Auto Attendant (xxx)xxx-2801 that forwards callers to 2 different Call Queues (xxx)xxx-4001 and (xxx)xxx-4002. We only want callers to reach the queues through the Auto Attendant and not call th...
Our current UCCX handler works like this:Press 1 for normal helpdesk callsPress 2 for emergency classroom tech issueOne agent on duty is on a normal call from the queue and then an emergency call comes in. The agent gets a pop-up notification and end...
Hello all.I am looking for some clarification on the file requirements. In Control Hub, if I go to Location>Calling>Music on hold source I get this:If I go anywhere else to add a custom greeting through Calling>Features>Call Queue>Announcements I get...
We opened a TAC case in mid-October for the same thing. Here is the reply."Thank you for your email. I would like to explain that “department” attribute cannot be synced yet. Our engineering is working on adding this attribute along with a few other ...
I made some headway and got 2 scenarios that give a pop-up notification. I ditched the queue and pointed the Auto Attendant to an Urgent Line.I created a Hunt Group for the Urgent Line and added the Helpdesk agents. I set the routing to Circular and ...
