Hi, In UCCX IVR Outbound CCDR Report, you will see Call Result column with the codes. Below are the details of those codes: Call Result 1—Customer answers and is connected to an agent. 2— Fax machine or modem is detected. 3— Answering machine is detected. 4— Network reports an invalid number. 5—Customer does not want to be called again. 6—Call connected, but wrong number. 7—Call connected, but reached the wrong person. 8—Customer requests callback. This is not applicable for IVR-based outbound campaigns. 11—Busy tone is detected. 15—Customer phone timed out because either the customer did not answer or there is a gateway failure. 16—Call is abandoned because of the following reasons: The Interactive Voice Response (IVR) port is not available or Unified CCX fails to transfer the call to the IVR port. The agent is not available or Unified CCX fails to transfer the call to the agent. 17— Call failed due any one of the following reasons: Dialer asked the Gateway to cancel a call that has not yet been placed Gateway has declined the call Gateway is down or Gateway has timed out while placing the call Gateway failure or configuration issues at the Gateway. 18—Customer or agent abandons the call. The customer or the agent disconnects the call within the Abandoned Call Wait Time that is configured in the Unified CCX Application Administration web interface.   ... View more

Hi, Directory access mechanism other than UDS is not supported over MRA. Please check this release notes: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/release_note/Cisco-Expressway-Release-Note-X8-9-2.pdf Or check this MRA configuration guide for latest version: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/expressway/config_guide/X12-5/exwy_b_mra-expressway-deployment-guide/exwy_b_mra-expressway-deployment-guide_chapter_01.html       ... View more