Hi,Is there any documentation available at Cisco for adding/updating agent,PQ,etc configurations through custom API?ThanksSuresh

Hi I have a requirement to build a custom report called agent event detail report where I am seeing multiple entries for same agent state. For example if agent stays in not ready for more than 2 hours, I am getting 4 records in my report (one record...

Team, Is there anyway that I can map owner id to device configuration using bulk option? I don't want to do export and import of phone configurations as I have more than 11k phones. ThanksSuresh

Hi, While we try to login into diagnostic framework tool using the proper credentials, web page throws 403 forbidden error message. If we look into log file naed diagnosticframework.log, we are getting the following message. "Domain authorization i...