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I have a requirement to build a custom report called agent event detail report where I am seeing multiple entries for same agent state. For example if agent stays in not ready for more than 2 hours, I am getting 4 records in my report (one record...
Team, Is there anyway that I can map owner id to device configuration using bulk option? I don't want to do export and import of phone configurations as I have more than 11k phones. ThanksSuresh
Hi, While we try to login into diagnostic framework tool using the proper credentials, web page throws 403 forbidden error message. If we look into log file naed diagnosticframework.log, we are getting the following message. "Domain authorization i...
Hi,After the installation of CVP reporting server, I am unable to create the following CVP databases. •callback•ciscoadmin•cvp_dataWhile I looking into CiscoUnifiedCVPDB.log, I can see 329: Database not found or no system permission.ThanksSuresh
Hi,I could also see below messages in diagnosticframework.log.Dec 17 2013 09:22:53.546 -08:00: %LoadLocalGroup-FATAL-[6] Failed to locate local security groupICMDiagnosticFrameworkUsers on the server. Authorization will fail to function.Dec 17 2013 0...
Hi Geoff,I can able to see the message which you mentioned "DO_THIS_WITH_TASK" in my MR pim trace. For your reference I am attaching the trace taken from MRPIM process. Kindly advice me on the same.Regards,Suresh
