I was going through "Detail Call CSQ Agent Report"  in the Historical reporting and found that some numbers in the Originator DN (Calling Number) column are displaying as +1anonymous or some random number of 4 digits or 7 digits. I need help to under...

Hi All, I am trying to make a script for monitoring the CSQs and setting up the email notification. I figured out the email part but didn't find anything where I can setup monitoring of the calls waiting in the CSQs. I have Finesse where I can see t...