In our Customer Setup we have Cisco Unified Contact Center with Nice Interaction Management,
Recently we have installed Nice Screen Agent -an application which is capturing the Agent's Screen on desktop,
in some time the agent get an Error as bel...
Dear Depak,
i have testing out Agents that, they should Logged in with the Finesse Secondary Server IP for taking the calls, past two days, Agents are taking the calls there is no disturbances for call, but when the Agent are in the Break, viz Lunc...
Dear Depak,
Thanks for your valuable suggestions,
As per our network team, saying that, due to installation of Nice Screen Agent Application, this will cause this issue, and they are point out that using this application this issue arise... once ...
In our customer setup we are facing Cisco Finesse Error, disturbing the Agent handling the Calls,
i request you to kindly help me out, in which community Forum, i can address the issue,
kindly help me...
