Running IPCC Express enh ver 4.0 looking for input on options to route all DID calls to a agent back thru the main call flow but then transfer the call to the agent and not place in a queuewould like to do this as a call to the main number prompt cus...

multipledirectory.asp is working fine on a 7960 and 7940when I try to use it on a 7961 or 7941 it does not work I have the directory search on the 7961 screen but when I highlight it and try to search nothing do not receive the screan to enter name ...

We are running Unity 4.02 and Exchange 2003 Unified Msg and are asked to block a user from forwarding a vmail msg (from internal and external calls)from there outlook account to anyone.

Have PSTN-Nortel PBX-PRI-CCMThe PSTN comes into the Nortel via PRI's the Nortel has all the Cisco IP phones DN' and then routes out Internal PRI between Nortel ans CCM if cisco phoneWe are running out of TN/DN on the Nortel PBX I would like to move a...

We are running CCM 4 and Unity 4And will be moving are Nortel phones off Mermail to UnityWill will be installing PIMG for NortelMy question is on the intergration to Unity does the PIMG have to be listed first?SO remove CCM add PIMG then add CCMor j...