Hi There,I have four offices that are using cisco IPT, gateway H323, CUCM8, this offices call each other over the WAN.The issue that i'm having with one of the office is that when it calls other offices over the WAN, calls break in between when they ...

Hi ThereI have an E1 that worked well untill this morning, when callers dial external numbers they get an engaged tone but the call actaully rings on the person being called.The layer2 status changed from MULTIPLE_FRAME_ESTABLISHED to TEI_ASSIGNED.he...

Hi There,I'm still learning how to write scripts, but my issue is how and where do i configure holidays on IPCC?thanks

Hi, i have a call centre and when internal clients call the call centre it will play prompts and forward calls to the agents but if all agents are busy it will play music on hold, but for external calls if all agents are busy it does play the music o...