Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I am in the process of setting up a new call queue and the user would like a priority-based route type using the Weighted method. We've usually done simultaneous, so this is new for us. I don't see anything in the documentation for how the weighting ...
One of my users is not receiving his email copy of voicemails (even though he was and he is still setup correctly to receive them). He also reports that the messages don't show up in his Webex app unless he exits the app and then goes back in.He is a...
We are trying to use the main line of a location as the primary line on multiple workspaces. We have tried creating a virtual line as well as just using the line as is (no virtual). We have tried professional licensing as well as the common licensing...
Is there a way to allow a user access into the Reports section of the Control Hub or have a report automatically emailed to them? I found the option to email myself the report, but not another user. They're not an admin, by a supervisor of staff in a...
I am looking for assistance in enabling the Trash feature for Webex voicemail. Documentation says it is enabled by default, but it's missing for our organization. All of the other documentation is for users utilizing the feature and say to see your a...
Hello Balaji. Yes, I did see that article. While it has a lot of information, it still only states: Sends calls to agents based on the percentages you assign to each agent in the call queue profile (up to 100%).I am really trying to determine how it ...
The report itself is automated to run and email me a copy already. I was just hoping it could automatically email from Control Hub to other people (documentation seems to show this being possible, but apparently in an older version). I don't think I ...
Hi Dipak,Thank you for responding. It is for 1 user, but we don't want them to have access to anything except the reports within the Admin roles. Is there a way to limit that?Thanks,Stephanie
