One of my users is not receiving his email copy of voicemails (even though he was and he is still setup correctly to receive them). He also reports that the messages don't show up in his Webex app unless he exits the app and then goes back in.
He is an admin user and checked his account in control hub and did click the clear bounce in his Last Email Status on the Summary page. That didn't help and now it says "Error | No current email suppressions to clear". I've been looking and have not found anything useful to fix this. I tried disabling the email a copy of his voicemail setting and then re-enabling it and that didn't help. I read that you can resend their activation link to clear them from the suppression list, but as he's already activated, I can't re-send his. I also don't want to do that org wide.
Anything else I can do? I saw mention of a suppression list, but I can't find a report about it or where the list lives to be able to clear it. I am at the point of deleting his account and starting over, but that also seems like a ridiculous step. There's got to be a way to deal with this without losing all of his account data.
Thanks,
Stephanie Van Atta
