Hi,Are you looking for an API that can return agentID of the agent who's call is being recorded?OrAre you looking for any suggestions on possible recording applications?Regads,Venkat

Hi,I need to try in lab and debug why agent name is not appearing in "CUIC Custom Variable report".If you are interested in tracking agents who initiated transfer to survey, did you  check below?1. "Agent Detail report" - shows agent name, agent id ,...

1. 2 records for every call into survey where one is dispensation type 1 and the other is type 2.  Type 1 has the data and type 2 has nothing.  Why is there duplicate records?  running it by app name and Session ID is different for both type 1 and 2....