About Viktor Yesypenko

Viktor Yesypenko · 05-28-2025

Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...

Viktor Yesypenko · 01-08-2026

Hi @thomas-buchholz According to guide https://developer.cisco.com/docs/finesse/queue%e2%80%94get-queue/#queueget-queueThis API is only supported for a stand-alone Finesse deployment with Unified CCE and not applicable for coresident Finesse deployme...

Viktor Yesypenko · 06-13-2025

HelloThanks a lot!For our version of CCMP (12.6.1) another format works, but you message helps me in search:{ "Resources": [ { "Identity": "-1", "Type": "Agent Agent Team Member", "Fields": { ...

Viktor Yesypenko · 06-01-2025

Hi Nashina,Yes, you are right. It's documented behaviour. I've missed this notification in docsThanks

Viktor Yesypenko · 05-30-2025

Hello!It's empty when agent isn't logged in:<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Queues/> Contains "-1" in statistics for queues immediately after log in:<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Queues> <Queue> ...

Viktor Yesypenko · 05-29-2025

Yes, rttest display statistic correctly

Member Since	‎05-28-2025 12:10 AM
Date Last Visited	‎01-09-2026 11:28 PM
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