About Viktor Yesypenko

Viktor Yesypenko · 05-28-2025

Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...

Viktor Yesypenko · 06-13-2025

HelloThanks a lot!For our version of CCMP (12.6.1) another format works, but you message helps me in search:{ "Resources": [ { "Identity": "-1", "Type": "Agent Agent Team Member", "Fields": { ...

Viktor Yesypenko · 06-01-2025

Hi Nashina,Yes, you are right. It's documented behaviour. I've missed this notification in docsThanks

Viktor Yesypenko · 05-30-2025

Hello!It's empty when agent isn't logged in:<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Queues/> Contains "-1" in statistics for queues immediately after log in:<?xml version="1.0" encoding="UTF-8" standalone="yes"?><Queues> <Queue> ...

Viktor Yesypenko · 05-29-2025

Yes, rttest display statistic correctly

Viktor Yesypenko · 05-29-2025

HelloI don't know how to check with rttest fo some queue. I always got:rttest: dump_queue /group 7466No calls queued to 5000.PQ.5101 (7466)But in real-time tables of awdb and in live-data there are correct data: 0 or greater.Only in cisco finesse's A...

Member Since	‎05-28-2025 12:10 AM
Date Last Visited	‎09-05-2025 01:30 AM
Posts	8
Total Helpful Votes Received	1

User Statistics

User Activity

Cisco finesse API Queue Empty Values

Re: CCMP (Unified Contact Center Management Porta) Rest API POST body

Re: Cisco finesse API Queue Empty Values

Re: Cisco finesse API Queue Empty Values

Re: Cisco finesse API Queue Empty Values

Re: Cisco finesse API Queue Empty Values